Banks can become PSPs (“Payment Service Providers”) and offer a
common UPI mobile app to their own customers as well as
customers of other banks.
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Customer Retention: Enhances customer satisfaction as
it offers many benefits, viz. privacy, convenience, multiple
utilities, and a single beneficiary identifier.
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Customer Acquisition: When it is used by customers of
other banks, a properly designed app can help in the Bank’s
customer acquisition strategy.
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Simplifies Digital Banking Strategy: For Banks as
PSPs.
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Makes Digital Wallets Redundant: Banks need not
compete with Digital Wallet Service providers or woo customers
with extravagant digital wallets.
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Risk Mitigation: Authorization is split between PSP
and Remitter Bank (first factor of authentication is with PSP,
the second with Remitter Bank.