Banks can become PSPs (“Payment Service Providers”) and offer a common UPI mobile app to their own customers as well as customers of other banks.
- Customer Retention: Enhances customer satisfaction as it offers many benefits, viz. privacy, convenience, multiple utilities, and a single beneficiary identifier.
- Customer Acquisition: When it is used by customers of other banks, a properly designed app can help in the Bank’s customer acquisition strategy.
- Simplifies Digital Banking Strategy: For Banks as PSPs.
- Makes Digital Wallets Redundant: Banks need not compete with Digital Wallet Service providers or woo customers with extravagant digital wallets.
- Risk Mitigation: Authorization is split between PSP and Remitter Bank (first factor of authentication is with PSP, the second with Remitter Bank.